Kay Mitchell

Home Manager

I am the Home Manager at Cuffley Manor and have over 15 years’ experience within the Care home sector.

Although my background had always been in accountancy since leaving school, I felt there was something missing.  I was first introduced to care 15 years ago, and can honestly say, I have never looked back.  Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.

I am very passionate about providing not only an excellent standard of care but also an environment in which residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere.  I am extremely proud to be part of the TLC family.

Sara Ramalho

Care Services Manager

I am the Care Services Manager at Cuffley Manor, and I have worked previously as a researcher in social care with unemployed women, elderly people and people with disabilities.

Originally from Portugal, in 2006 I come to the UK to work in a care home in North London. Now I’ve taken on a new challenge and my main aim is to support the wonderful residents here, to get the very best out of life and ensure they are receiving all the care they need.

Iva Ferrari

Hotel Services Manager

I successfully completed my MBA in 2002 and have extensively worked in the hospitality industry for over 12 years, gathering a wealth of experience and knowledge.

I am extremely passionate about delivering customer excellence and a high standard of service to all residents and visitors, ensuring perfection in all areas.

I am proud that our wellbeing and activities team are part of my department and that residents’ days are full of fun and interactive things to do.

Christina Tselepou

Community Development Manager

I am really pleased to be joining as Community Development Manager for Cooperscroft, having spent over 15 years working in the hospitality sector.  My key focus is the care and happiness of residents and their family members.

I am looking forward to being a big part of the Cooperscroft team, bringing my delightful personality to connect with our current residents and build new relationships with them and their families.

I will be in and around the Potters Bar and Cockfosters areas, expanding my contacts with the community and businesses.  Feel free to approach me anytime.