CUFFLEY
MANOR

Cuffley Manor is an award-winning, high quality residential care home located in Potters Bar. The tasteful décor, grand en-suite bedrooms and community atmosphere make Cuffley an exceptional place to live. Residents can enjoy afternoon tea or relax with a coffee in the stunning bistro area before heading off to our putting green or The Cuffley Arms, our very own themed pub area.

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Meet the team

Kay Mitchell

Home Manager

I am the Home Manager at Cuffley Manor and have over 15 years’ experience within the Care home sector.

Although my background had always been in accountancy since leaving school, I felt there was something missing.  I was first introduced to care 15 years ago, and can honestly say, I have never looked back.  Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.

I am very passionate about providing not only an excellent standard of care but also an environment in which residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere.  I am extremely proud to be part of the TLC family.

Sara Ramalho

Care Services Manager

I am the Care Services Manager at Cuffley Manor, and I have worked previously as a researcher in social care with unemployed women, elderly people and people with disabilities.

Originally from Portugal, in 2006 I come to the UK to work in a care home in North London. Now I’ve taken on a new challenge and my main aim is to support the wonderful residents here, to get the very best out of life and ensure they are receiving all the care they need.

Iva Ferrari

Hotel Services Manager

I successfully completed my MBA in 2002 and have extensively worked in the hospitality industry for over 12 years, gathering a wealth of experience and knowledge.

I am extremely passionate about delivering customer excellence and a high standard of service to all residents and visitors, ensuring perfection in all areas.

I am proud that our wellbeing and activities team are part of my department and that residents’ days are full of fun and interactive things to do.

Emma Dean

Community Development Manager

I have worked in hotels and hospitality industry for over 20 years and joined the team at Cuffley Manor/Cooperscroft as the interim community development manager, bringing my sales and marketing experience to the home- including a new found interest in social media.

I enjoy the relationship building that I can have with families who are considering our home for the loved ones, taking them through the process and welcoming residents and families into the TLC family.

I want the community and local businesses in the Potters Bar area, to feel connected with our staff, residents and the home.

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Activities
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Reviews
News

TLC Care recognised as one of the UK’s top employers by Investors in People

8 Sep 2020

Team members and residents across TLC Care are celebrating after we were awarded Platinum status by the prestigious and internationally recognised Investors in People accreditation group.Platinum is the highest accreditation possible and is held by only 2% of the 8,000 UK companies that apply. T…
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Exercise and Wellbeing for Older People in Lockdown

25 May 2020

The lockdown, social distancing and shielding for older people has placed certain limits and restrictions on the movements and activities of older people everywhere, but especially here in the UK. The older community has been advised to stay at home as much as possible, rely on others to run their e…
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How to connect with loved ones during social distancing

1 May 2020

The COVID-19 pandemic and the subsequent social distancing measures have been hard on a lot of people. As care homes like ours have had to protect their residents from contracting the virus, they have had to close their doors to guests except in cases of emergency. With weeks of this social distanci…
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A message for our TLC family

19 Apr 2020

We know that our team members are continuing to make a difference every day to the lives of our residents during this crisis. At TLC, our one team approach makes us who we are – and we wanted to share our appreciation for all of you in the video below:…
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TLC Care’s Coronavirus (Covid-19) Plan

26 Mar 2020

TLC Care’s Coronavirus (Covid-19) PlanAt TLC Care, we are treating this matter with the utmost seriousness and have robust contingency plans in place, based on Government and Public Health England (PHE) guidance We are continually reviewing this ever-evolving situation to ensure that our …
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How we Are Keeping Residents and Staff Safe in our TLC Care Homes During the Coronavirus Outbreak

19 Mar 2020

The Coronavirus pandemic is a worrying time for many of us, but especially for those working the front line in the medical and care industry, and for the older and more vulnerable members of our society. That means that the Covid-19 outbreak puts both our residents and our staff at risk. We want to …
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Facilities and Accommodation

The Cuffley Manor Team

Kay Mitchell

Home Manager

I am the Home Manager at Cuffley Manor and have over 15 years’ experience within the Care home sector.

Although my background had always been in accountancy since leaving school, I felt there was something missing.  I was first introduced to care 15 years ago, and can honestly say, I have never looked back.  Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.

I am very passionate about providing not only an excellent standard of care but also an environment in which residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere.  I am extremely proud to be part of the TLC family.


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How to find us

Care Services

Residential care
Residential care

Life at our homes offers friendly and fulfilling interactions with our residents and team members every day. You can live your life independently in a luxury setting with first class facilities, while being part of TLC Care’s warm and welcoming family environment.

Life at our homes offers friendly and fulfilling interactions with our residents and team members every day. You can live your life independently in a luxury setting with first class facilities, while being part of TLC Care’s warm and welcoming family environment.

Nursing care
Nursing care

Our nursing teams are here to support and care for you 24 hours a day. After developing a tailored care plan with you, our qualified nurses and carers will provide you with ongoing visibility over all the support your loved one will receive.

Our nursing teams are here to support and care for you 24 hours a day. After developing a tailored care plan with you, our qualified nurses and carers will provide you with ongoing visibility over all the support your loved one will receive.

Dementia care
Dementia care

At TLC Care we focus on building personal relationships that enable independence and creativity. Our holistic approach includes specifically-designed facilities, tailored wellbeing programmes, life story work and engagement with specialist dementia care organisations.

At TLC Care we focus on building personal relationships that enable independence and creativity. Our holistic approach includes specifically-designed facilities, tailored wellbeing programmes, life story work and engagement with specialist dementia care organisations.

Respite care
Respite care

Whether you are considering a new chapter of your life in a care home, looking for support while you recuperate or would like a break from caring for a loved one, TLC Care can provide the respite care you deserve.

Whether you are considering a new chapter of your life in a care home, looking for support while you recuperate or would like a break from caring for a loved one, TLC Care can provide the respite care you deserve.

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