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CUFFLEY
MANOR

Cuffley Manor is an award-winning care home that provides first-class residential care located in Potters Bar. The elegant décor, grand en-suite bedrooms and the wonderful community atmosphere makes Cuffley Care Home an exceptional place to live. Every resident can enjoy and take time to relax with an afternoon tea and coffee in the stunning Bistro. The home has its very own mini-golf course, Putting Green and a themed pub, The Cuffley Arms. After listening to their residents and the community, Cuffley Manor offers an all-inclusive care package. The package includes its fine dining and luxury treatments, together with its nurturing care, with no unexpected costs. The uniqueness of this Potters Bar care home lies in the expertise of the staff and the care they provide.

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Meet the team

Lyju Jose

Care Services Manager

Prior to moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.

I came to the UK in 2008, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.

I was fortunate to be able to work for  Care Homes, initially as a Senior Care Assistant. As I developed my skills, knowledge, and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager since 2016.

I joined the TLC group as a Care Service Manager at Cuffley Manor in May 2021 and I am loving the family atmosphere here. I am very passionate about care and people, and I strive to ensure that our residents are receiving outstanding person-centred care in a safe homely environment.

Adriana Axente

HR/Finance Manager

I joined TLC in 2019 and enjoyed being in Care rather than hotels where I previously worked. Moving to care was the best decision of my life and I feel helped me discover myself.

I have been nominated 3 times for national care awards, Housekeeper of the year in 2019 and a finalist for British care awards, all whilst with TLC.  I wanted to challenge myself a little further and do something that would include my passion for numbers. After studying and gaining confidence, I was successful in applying for the role of admin assistant.

Now of course I am on an even bigger journey with Cuffley Manor as the HR/Finance Manager.

Graham Roffey

Head Chef

I have worked at Cuffley Manor for three years, originally as an Assistant Chef and I have since progessed into a Head Chef role. I am approaching my first year as Head Chef and with the help of Support Office, the training team, my Home Manager I have come such a long way.

They give me the necessary training required and confidence to develop my Chef skills to management level. I would like to thank everyone who has helped me along this wonderful journey and for giving me a chance to become Head Chef.

It’s wonderful to work for the TLC Family and may it continue for many years to come.

Alan Hoff

Hotel Services Manager

I have worked in the Care industry for 26 years. With vast experience across catering, housekeeping, wellbeing and facilities management. I am an ambitious, outgoing, and commercially astute individual with a passion for outstanding customer service.

I believe this comes from hard work, attention to detail and team bonding. Our residents and the team at Cuffley Manor are at the heart of what we do and what we strive towards.

I joined Cuffley Manor in January 2022 as Hotel Services Manager, where I have been given the opportunity to use my experience to help ensure we improve the lives of  all our residents.

Saroj Patel

Wellbeing Lead

I come from a finance office support background with 27 years’ worth of experience. As years have flown by, I decided for a change in my career and this was to give something back to the community, and now in my role as Head of Entertainment and Activities, I know I made the right decision.

In my job role, I can express my own ideas that are meaningful and beneficial to our residents. It makes me feel important and I have the confidence to perform my job well. Working with, a talented and enthusiastic team of people as well as residents, we have lots of laughs, personally, it’s good for your soul and psychological wellbeing. Everyday day is a different day, and that’s what makes Cuffley Manor such a special place to work in.

Jamie Mizen

Maintenance Manager

I initially joined TLC Cuffley Manor in September 2021 As the Maintenance Manager. After working over 15 Years in various trades- where pressure was felt due to the pandemic, I had the amazing opportunity to work for a business on the front line and support those in need. Working at Cuffley Manor has made such a positive impact on my life. TLC has a big family friendly atmosphere and efforts are recognised and appreciated.

As a man who has been bought up watching old classic TV shows and being massively close to my elder relatives, I absolutely love spending time with our residents and having a good laugh- getting them to crack a smile is job satisfaction for me!

I love troubleshooting jobs and Its always my aim to get jobs done as quickly and efficiently as possible.

I see myself growing old here too!

Lulu Razzaq

Business Development Manager

As  Business Development Manager, I can be found providing home tours, as well as running community events and communications.

I have lived in 6 countries, I speak 3 languages and I have a passion for people. I received my Bachelor’s degree in Hospitality & International Marketing Management in Vienna, Austria and I completed the Hilton Elevator Management Programme in Kuwait and went on to work in various operational positions in hotels, event agencies, bars and restaurants before moving over to a career in PR and Marketing.

 

Marion Wak-Williams

Home Manager

I am honoured to be part of the team as Home Manager at Cuffley Manor Care Home and thrilled to join the TLC Family. I believe in our vision to be the number one UK leading Care Home of Excellence in Dementia, Nursing and Resident Care.

I started my nursing career in 2010, after I qualified as Registered Nurse, I worked in the NHS for three years however; moved to Private Healthcare to allow me to have further opportunities to build relationships with residents and their families. My career has been fulfilled in so many ways, I have also achieved Accredited End Of  Care Champion with Marie Curie Hospice Hospital and Outstanding CQC Rating.

I excel in delivering excellent care, I wake up every morning knowing that I will make a delivery to the lives of our residents and team. I pride myself on making the right choices for the team and residents, always acting in the best interest of those we are caring for; ensuring the team deliver a positive outcome for the residents to live happy and fulfilling lives.

 

 

Virtual Tour
Activities
Dining
Reviews
News

A Breath of Fresh Air

25 May 2021

Pauline, resident of Cuffley Manor, venturing out with loved ones to enjoy some sunshine.The TLC Care group have been working at each stage of the pandemic to ensure the continual safety and well-being of the team and residents. With the arrival of relaxed measures in a post-lockdown environment…
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Cuffley Manor discuss the positive impact of Covid-19 Vaccine on BBC News

8 Feb 2021

Watch The Video HereMark Arrowsmith, 30, head of wellbeing at Cuffley Manor in Potters Bar, Hertfordshire. Shared his story of the highs and lows of working in a care home throughout the pandemic.In the video Mark describes a beautiful tribute to Howard, 105, a resident with an amazing…
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Grandpa Brian lifts the nation on the Capital FM Breakfast Show

30 Nov 2020

Cuffley Manor was broadcasting live to the nation this week as our very own resident Brian shared his views on staying positive during the Covid–19 pandemic with listeners of the Capital FM Breakfast Show.Roman Kemp held the interview with Brian and a young girl to get an insight of how pe…
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Hello and thank you for visiting our website! If you would like to arrange a tour of our home, please get in touch with me.

Lulu Razzaq
Business Development Manager

Facilities and Accommodation

The Cuffley Manor Team

Marion Wak-Williams

Home Manager

I am honoured to be part of the team as Home Manager at Cuffley Manor Care Home and thrilled to join the TLC Family. I believe in our vision to be the number one UK leading Care Home of Excellence in Dementia, Nursing and Resident Care.

I started my nursing career in 2010, after I qualified as Registered Nurse, I worked in the NHS for three years however; moved to Private Healthcare to allow me to have further opportunities to build relationships with residents and their families. My career has been fulfilled in so many ways, I have also achieved Accredited End Of  Care Champion with Marie Curie Hospice Hospital and Outstanding CQC Rating.

I excel in delivering excellent care, I wake up every morning knowing that I will make a delivery to the lives of our residents and team. I pride myself on making the right choices for the team and residents, always acting in the best interest of those we are caring for; ensuring the team deliver a positive outcome for the residents to live happy and fulfilling lives.

 

 


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Care Services

Residential care
Residential care

Life at our homes offers friendly and fulfilling interactions with our residents and team members every day. You can live your life independently in a luxury setting with first class facilities, while being part of TLC Care’s warm and welcoming family environment.

Life at our homes offers friendly and fulfilling interactions with our residents and team members every day. You can live your life independently in a luxury setting with first class facilities, while being part of TLC Care’s warm and welcoming family environment.

Dementia care
Dementia care

At TLC Care we focus on building personal relationships that enable independence and creativity. Our holistic approach includes specifically-designed facilities, tailored wellbeing programmes, life story work and engagement with specialist dementia care organisations.

At TLC Care we focus on building personal relationships that enable independence and creativity. Our holistic approach includes specifically-designed facilities, tailored wellbeing programmes, life story work and engagement with specialist dementia care organisations.

Respite care
Respite care

Whether you are considering a new chapter of your life in a care home, looking for support while you recuperate or would like a break from caring for a loved one, TLC Care can provide the respite care you deserve.

Whether you are considering a new chapter of your life in a care home, looking for support while you recuperate or would like a break from caring for a loved one, TLC Care can provide the respite care you deserve.

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