Kay Mitchell

Home Manager

I am the Home Manager at Cuffley Manor and have over 15 years’ experience within the Care home sector.

Although my background had always been in accountancy since leaving school, I felt there was something missing.  I was first introduced to care 15 years ago, and can honestly say, I have never looked back.  Since then I have progressed from Health Care Assistant to Senior Carer, Deputy Manager and for the past 8 years, have been in a General/Home Managers position.

I am very passionate about providing not only an excellent standard of care but also an environment in which residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere.  I am extremely proud to be part of the TLC family.

Sara Ramalho

Care Services Manager

I am the Care Services Manager at Cuffley Manor, and I have worked previously as a researcher in social care with unemployed women, elderly people and people with disabilities.

Originally from Portugal, in 2006 I come to the UK to work in a care home in North London. Now I’ve taken on a new challenge and my main aim is to support the wonderful residents here, to get the very best out of life and ensure they are receiving all the care they need.

Iva Ferrari

Hotel Services Manager

I successfully completed my MBA in 2002 and have extensively worked in the hospitality industry for over 12 years, gathering a wealth of experience and knowledge.

I am extremely passionate about delivering customer excellence and a high standard of service to all residents and visitors, ensuring perfection in all areas.

I am proud that our wellbeing and activities team are part of my department and that residents’ days are full of fun and interactive things to do.

Emma Dean

Community Development Manager

I have worked in hotels and hospitality industry for over 20 years and joined the team at Cuffley Manor/Cooperscroft as the interim community development manager, bringing my sales and marketing experience to the home- including a new found interest in social media.

I enjoy the relationship building that I can have with families who are considering our home for the loved ones, taking them through the process and welcoming residents and families into the TLC family.

I want the community and local businesses in the Potters Bar area, to feel connected with our staff, residents and the home.