KARUNA
MANOR

Payal Chhabra

Home Manager

Payal Chhabra has been an accomplished professional in the healthcare sector since 2005, with over 18 years of experience in delivering high-quality care and leading teams to success. She joined TLC in 2019 and has since become a valued and respected member of the organisation, known for her strong leadership, strategic vision, and unwavering commitment to resident well-being.

For the past five years, Payal has served as Home Manager at TLC Karuna Manor Care Home, where she was instrumental in driving the home to achieve an Outstanding rating. Under her leadership, the home flourished through her focus on exceptional care standards, robust team development, and meaningful engagement with families and the wider community. Her ability to balance operational excellence with compassion has consistently set her apart as an inspiring leader in the sector.

We are delighted to welcome Payal back to TLC Karuna Manor Care Home. Her proven expertise, dedication, and track record of success will undoubtedly continue to make a positive and lasting impact on our residents, colleagues, and families, while further strengthening TLC’s commitment to excellence in care.

Ravi Joshi

Business Development Manager

Prior to my arrival in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.

In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.

I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.

Rian Era

Care Services Manager

After graduating with a  bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years in experience along the way.

I joined the TLC family in 2015  and am pleased to say that I have been promoted to the role of Care Services Manager.

I’m honored to be working with a very dedicated team and amazing residents at Karuna Manor.

Rahul Gondaliya

Business Support Manager

I joined TLC Group in February 2024 as an Office Manager within the Support Office Finance team, where I developed a strong foundation in operational and financial processes. This role provided valuable insight into the organisation’s high standards and commitment to quality care.

I later progressed to TLC Kailash Manor Care Home as an Office Manager, where I gained hands-on experience supporting residents, families, and team members. This role strengthened my ability to build meaningful relationships and deepened my understanding of person-centred care within a residential setting.

In February 2026, I joined TLC Karuna Manor Care Home as an HR and Finance Manager, taking on broader responsibilities including payroll, funding, and financial management. I am passionate about supporting both team members and residents, and I remain committed to contributing towards a positive, inclusive, and high-quality care environment.