Pauline, resident of Cuffley Manor, venturing out with loved ones to enjoy some sunshine.

The TLC Care group have been working at each stage of the pandemic to ensure the continual safety and well-being of the team and residents. With the arrival of relaxed measures in a post-lockdown environment, the TLC family are elated to be able to share our first resident’s venture out into the community.

Pauline and Brian, residents at Cuffley Manor Care Home, were the first of the TLC family to venture out into the community as the nationwide lockdown measures begun to ease (see video below). TLC Care have taken thorough measures throughout the COVID-19 pandemic, embracing technology, and making appropriate modifications to each of our 8 care homes. The steps taken have supported the physical and emotional wellbeing of our teams and residents, including a proactive approach to offering the vaccine.

Mark Arrowsmith, Head of Wellbeing, noted: “The team at Cuffley Manor Care Home have worked together to provide outstanding care and support during the pandemic, facilitating a plethora of amazing and innovative events during lockdown to ensure residents have kept in touch with loved ones. It has been a long-awaited return of the easing of restrictions, and it is truly wonderful to see residents and their loved ones being able to enjoy quality time together again. Residents have shared that they are elated to have the option to go outdoors once again and enjoy lunch and afternoon teas with their loved ones.”

About Cuffley Manor Care Home

Cuffley Manor, based in the quiet greenery of Potters Bar, overlooks green pastures and its adorned gardens with a lively pond. Offering services such as respite, residential and dementia care; Cuffley Manor boasts a homely environment with luxury facilities and décor. When venturing out of the comforts of their private en-suite bedrooms, residents are welcomed to use facilities such as a spa bathroom, relaxing cinema, salon and more. Cuffley Manor Care Home is currently offering a luxury all-inclusive offer – including all care fees, a personal Amazon Alexa and much more. For more information, click here.

The health and safety of the residents, their loved ones and our TLC team continues to be our highest priority, which is why we have implemented a cautious process before each visit out. Visits and trips out at any of our TLC homes are pre-arranged to allow adequate preparation time and lateral flow tests to be done beforehand – both for the resident and their friend or family member. Each TLC Care Home works with the friends and families of the residents to organise the safest method of transport, to ensure that they can enjoy quality time together outdoors, in a safe manner.

Michael Burke, Managing Director at TLC Care, commented: “At TLC Care, the safety and holistic wellbeing of our teams and residents is our priority. During the COVID-19 pandemic, it has been a testing time for all as we sadly shifted from regular ventures outdoors and unhindered visits. But the hard work and dedication to abiding by Government guidelines and supporting the TLC advice on processes has pushed TLC ahead of the curve and brought us to the light at the end of the tunnel. Watching Pauline and Brian exit the home for a visit out with loved ones is the beacon of hope and reassurance that we all need. Well done to the TLC team for your unwavering efforts and to team Cuffley Manor for supporting the residents in our care to make these lasting memories”.

Kay Mitchell, Home Manager commented: “The joy of once again going outdoors with relatives is plain to see. To be able to sit in our beautiful local parks and gardens or visit a beach with loved ones, is priceless and lifts everyone’s spirits.”



For further information, please contact: Rebecca Smith, Community Development Manager on 01707 668900 \ [email protected]

For additional information in relation to TLC Care Marketing, please contact: Sym Jaj, Digital Marketing and Communications Manager TLC Care on 0208 863 4637 \ [email protected]

About TLC Care

TLC Care takes pride in enriching our communities by delivering outstanding care and supporting the residents in our care to live enjoyable and fulfilled lives by offering an enhanced wellbeing programme in sociable, homely environments. Through our one-team approach, the TLC family lead each day with our values of truth, love and compassion as we demonstrate meaningful interactions with our residents and provide unparalleled expert care. Delivering services from respite care to end of life support; each of our residents are the heart of our family. To view our care home portfolio, please visit