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Subin Veettil
Home Manager
I have previously managed care homes in Surrey and London under TLC Care. Caring has always been at the heart of who I am, and I wanted to channel that passion into my professional life. After completing my Bachelor’s in Nursing in India (2007) and a Postgraduate Diploma in Nursing Management from West London College (2010), I began my UK career as a Senior Health Care Assistant while continuing my studies.
Driven by a strong interest in the public health sector, I completed my Master’s in Public Health from BEDS University in 2020.
Over the years, I progressed through a variety of leadership roles including Unit Manager, Care Services Manager, Regional Care Support Manager, and Quality Improvement Manager for TLC Care. In 2021, I was appointed Home Manager at Camberley Manor Care Home in Surrey, before moving to Candlewood House Care Home in July 2022, and currently leading as Home Manager at Cooperscroft Care Home.
I am deeply passionate about delivering high-quality care and supporting our elderly residents. It is a privilege to guide and inspire the team at Cooperscroft Care Home on its journey toward achieving an outstanding standard of care.
Kathlyn Raguro
Hotel Services Manager
I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently – Qasr al Sarab Luxury Desert Resort by Anantara.
Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Hotel. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.
I step into the role of Hotel Services Manager at TLC CoopersCroft then now, I am in TLC Candlewood House. I am eager to lead our team towards unparalleled success, ensuring that the exemplary service is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team.
Dawn Cawley
Business Development Manager
I have worked at Cooperscroft Care Home for 12 years, gaining experience across several departments. This has given me a strong understanding of what makes Cooperscroft such an exceptional place to live and work. With 26 years of experience in the care sector, I began my career as a care assistant, where I developed a deep understanding of the needs and challenges our residents face. I went on to become a Team Leader, then an Admin Assistant, before moving into my current role as Business Development Manager.
My time at Cooperscroft has shown me the importance of teamwork, compassion and consistency in delivering high-quality care. I am passionate about making a positive difference in the lives of our residents, and I am proud to work alongside a team that shares this commitment. Together, we strive to ensure every resident receives the care, respect and attention they deserve.
Hazel Nkosi
Care Services Manager
I graduated in 10994 from South Africa with Diploma in Nursing and Midwifery and Community and Phychatiey. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.
Oshi Dissanayake
Finance and HR Manager
I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.
I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.
Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.
I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.
It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.
Sam Brett
Practice Development Lead
I graduated with a Bachelor of Nursing in 2014 in Australia and began my career in respiratory nursing before progressing to a Sister role in Adult and Paediatric A&E. In 2019, I moved into nursing education, teaching at universities and providing training for Coronary Care Unit staff. During the COVID pandemic, I completed a Graduate Certificate in Emergency Nursing to strengthen my expertise. After relocating to the UK, I worked with a private training company delivering a range of clinical and life support courses. In January 2025, I joined TLC Care to continue my passion for nursing education and staff development.
Caleb Ihuoma
Practice Development Lead
I qualified as a Registered Nurse in Nigeria, where the majority of my experience was in occupational health nursing. I later progressed to become a Public Health Nurse and am currently concluding a Master’s in International Public Health in the UK.
My UK journey began in a care home, where I worked as an adult nurse and developed strong clinical skills and a deep understanding of elderly care. After two years, I was promoted to Deputy Manager, gaining valuable experience in operations, leadership, and team development.
In 2025, I joined TLC Care as Practice Development Lead at Karuna Manor Care Home. Although my background wasn’t in education, I’ve always had a passion for teaching and supporting others. Between 2018 and 2022, I worked part-time as a Basic Life Support instructor in Nigeria, training healthcare professionals in CPR and resuscitation, a role that shaped my commitment to knowledge-sharing and confidence-building.
Now, as Care Services Manager at Cooperscroft Care Home, I lead with a focus on quality, compassion, and continuous improvement. I’m dedicated to creating a safe, supportive environment for our team members, and to maintaining an outstanding home for our residents, guided by TLC’s values of Truth, Love, and Compassion.
Hello and thank you for visiting our website! If you would like to arrange a tour of our home, please get in touch with me.
Dawn Cawley
Business Development Manager
Call Now:
01707 644179
Click to Email Cooperscroft
Welcoming new residents at Cooperscroft care home
Cooperscroft is a luxury care home situated in the affluent and calm area of Potters Bar, Hertfordshire. Here at our nursing home, we offer award-winning dementia care, nursing care, respite care, palliative care, Alzheimer’s care, and many other specialist care services delivered by our teams of registered nurses. On top of the outstanding care services, our residents can enjoy a plethora of premium amenities and take part in a variety of different activities in a comfortable environment, which help them stay active physically, mentally and socially.
At Cooperscroft, we have established a friendly atmosphere and strong community, encouraging everyone to socialise and share their stories. We put a strong focus on communication, ensuring our residents, their family members and loved ones are informed and have answers to all of their questions. We also understand how hard it can be to transition into life in a care home, therefore our empathetic team dedicated team always help residents personalise their rooms, dietary requirements and activities, in hopes of helping them feel more settled and at home.
What makes Cooperscroft a unique care home?
Situated next door to Cuffley Manor, our sister care home in Hertfordshire. Cooperscroft provides a nurturing environment for those with additional needs. Our award-winning level of care, which is highly tailored to each individual’s needs, ensures overall well-being and high-quality day-to-day life. Alongside the high-quality care we offer, residents also get to enjoy the tranquillity of our care home, nestled by lush greenery and beautiful gardens, as well as picturesque riverside views residents can take in while relaxing in the sunshine. The care home displays a strong sense of the beautiful English countryside, while still being very accessible to busy London.
For more active days, Cooperscroft residents can take on a variety of different activities such as our gardening, book and breakfast clubs, compete in quiz nights, engage in different exercise sessions, as well as regularly organised and personalised events. Luxury facilities such as an in-house cafe, cinema and fine dining restaurant are also available to our residents, who can continue living independently and feel like their own person in our safe care home environment.
Our care services
- Dementia care in our care home is customised to suit different types and stages of dementia. This is achieved by providing residents with tailored well-being programmes and care plans.
- Respite care in our Potters Bar care home focuses on catering to residents’ immediate needs and helping aid their journey to recovery.
- Regular events and activities to engage our dementia care residents, as well as help them feel heard and understood.
- Regular check-ups are carried out by registered nurses and care teams, who are available 24/7.
- Luxury facilities and amenities are available for all residents to enjoy.
- Strong community feel, which makes it easy for residents to stay social and meet new people.
- A sense of tranquillity, with easily accessible green spaces and gardens. We understand how important fresh air and nature are for the overall well-being of our residents!
- Strong and regular communication with the family members of our residents, ensuring everyone is aware of the care being provided to their loved one.
Tailored nursing care
At Cooperscroft we provide the highest standard of specialist nursing care for our residents 24/7. Our nursing care is unique because our professional team of registered nurses and carers customise every aspect of the care plan to suit your individual needs. We value strong communication, therefore our team always makes sure to provide you or your loved ones with full visibility of the nursing support given.
No matter the degree of care you require, we always find ways to make you feel confident, empowered and independent. Alongside the outstanding and warm care our residents receive, they are also able to use a wide range of luxury facilities and person-centred activities. This way we work on helping residents engage their minds, bodies and social skills, thus improving their overall well-being.
Frequently Asked Questions
How to choose between residential care and nursing care?
Nursing care provides 24/7, personalised support from dedicated teams and registered nurses. This makes it the perfect option for residents, who may require extra attention due to physical disabilities or mobility limitations. On the other hand, residential care is a great choice for residents who require less support but desire the safety of a care home setting and constant access to care teams, while being surrounded by a warm community.
What are the benefits of respite care?
Respite care offers many benefits to residents, who are provided with easy and 24/7 access to personal care and any other support they may need. Alongside the convalescent care, residents greatly benefit from meeting new people and participating in exciting activities organised at our Hertfordshire care home. This way we ensure everyone has their health and well-being needs met, while being stimulated and entertained.
Do all dementia patients need 24-hour care?
Although every individual’s case is unique, the majority of older adults living with dementia will eventually rely on around-the-clock specialist dementia care, to ensure their safety and health.
How fast does dementia progress?
There are many different types of dementia and unfortunately, all of them progress, although the timeframe for each of them can differ. It means symptoms can appear relatively mild at first but they get worse with time, usually over a few years. These include problems with memory, thinking, problem-solving or language, and often changes in emotions, perception or behaviour.
