Lorna Badrick, Chief Operating Officer at the TLC Care Group was interviewed by Hospitality Assured to discover the key to TLC Care’s success and how they enrich the lives of both their residents and their 700 team members.

TLC Care is a luxury award-winning care home group with 8 homes based in North London, Hertfordshire, Surrey and Cambridge. Together, they deliver outstanding care and enhance residents’ well-being. 

The interview covers the challenges and opportunities of working within the care industry, attracting the best candidates, supporting the entire team to see how they make a difference, and why Lorna considers TLC Care as her second family.

TLC Care recently achieved a Hospitality Assured World Class Accreditation across the entire group, the first and currently the only care home group to achieve this accreditation. In addition to this, they won not one, but two awards, firstly, the Hospitality Assured Award for Service Resilience during COVID-19, and also their Karuna Manor Care Home won the Highest Scoring Newcomer in 2020 (Postponed due to the pandemic).

Lorna Badrick, Chief Operating Officer expressed

“It is an absolute pleasure to share that we have once again achieved Hospitality Assured World Class across our TLC family – a real team effort that showcases our one team approach and the impact that this makes on the lives of our residents. We are committed to continually improving our hospitality provision and listening to the feedback of our residents, families and team members. Our values of Truth, Love and Compassion are at the heart of all we do and it was lovely to hear that our Hospitality Assured assessor felt these values throughout our organisation with everyone that he spoke to. I would like to say a huge TLC thank you to our amazing team members who are at the heart of all we do and who have worked so hard to achieve World Class status. Well done team TLC.”

Hospitality Assured wanted to interview Lorna as an opportunity to showcase how TLC Care provides Service Excellence to help support and advise businesses across multiple industries. The work that TLC Care does daily is widely recognised not only by Hospitality Assured but across multiple accreditors. TLC Care has achieved a platinum accreditation by Investors in People and has achieved ISO9001 accreditation and has won a range of awards recognising their outstanding care, dedicated teams and luxurious facilities.

Hospitality Assured’s partnership with TLC Care plays a pivotal role in their operations and processes. Achieving a Hospitality Assured World Class status entails creating a culture of excellence and it evidences how TLC Care makes a real difference in people’s lives within the Care Industry.  

Watch Lorna’s interview here.