As the care sector awards season comes to a close, we are delighted to celebrate the outstanding achievements of our team members across TLC Care.
This year marks a record for TLC Care, with 41 team members/ or departments shortlisted as finalists for external awards across a wide range of categories and 11 of these going on to win awards. These achievements reinforce a belief at the heart of TLC Care that great people give great service. It is the commitment and compassion of our teams that shape the experience of our residents and strengthen our communities.
Our success this year reflects the hard work and passion of the people who make TLC Care what it is. Our people are our greatest asset and we are proud to see their dedication recognised across the care sector.
Alongside these individual successes, TLC Care continues to demonstrate excellence at an organisational level. We hold Hospitality Assured World-Class status and maintain Platinum accreditation with Investors in People. We have also achieved both BSI ISO9001 and ISO14001. Recent mid-year reviews by BSI, Hospitality Assured and Investors in People were all highly successful which further reinforces our focus on people, quality and continuous improvement.
Lorna Russell, Managing Director, said: “Our people are at the heart of what we do. I am so proud of our team members, both individually and collectively, on their record achievements. They work incredibly hard to serve our residents and are always looking to improve themselves. Their passion and commitment drive us forward to be at our very best. Congratulations to all our worthy winners and finalists – you rightly deserve these accolades as we continue to set industry standards! Thank you for the difference you make every day and for bringing our values to life through everything you do.”
2025 Awards Highlights for TLC Care
- Care Home Manager of the Year – Dinesh Francis, TLC Carlton Court
- Five shortlisted finalists in total
Dinesh’s recognition as Care Home Manager of the Year is a testament to the difference good leaders make. His leadership fosters a nurturing environment where residents and team members feel valued. The additional finalists shortlisted highlight the breadth of talent and dedication within our teams.
East of England
- Care Home Newcomer Award – Ayana Murali, TLC Cambridge Manor
- Workforce Development Award – Martin Ogwang, TLC Cambridge Manor
- Unpaid Carer Award – Trevor Fisher, Volunteer
- Nine shortlisted finalists in total
London
- Care Home Newcomer Award – Jesal Suchak, TLC Care
- Care Home Activity Organiser Award – Peter Thorneycroft, TLC Carlton Court
- 15 shortlisted finalists in total
These achievements demonstrate how strong teams create strong communities. Every award reflects the care, empathy and professionalism shown daily by our people. All regional winners will automatically progress to the national finals, which will be held at The International Convention Centre, Birmingham on Friday 27 February 2026.
- Hospitality Assured World Class accreditation – TLC Care
- Team of the Year – TLC Cooperscroft
- Managing Resources Award – TLC Care
TLC Care once again achieved World Class accreditation for all nine homes and the Support Office.
Cooperscroft demonstrates excellent teamwork, compassion and commitment to create a home where residents feel safe, supported and valued. The Managing Resources Award further highlights how sustainable initiatives, strong leadership and empowered teams help us deliver consistent excellence.
- Women in Facilities Management Award – Alina Renée, TLC Care
- Best Workplace Performance Award – TLC Care
These awards reflect not only operational excellence but also the culture behind it. We believe that when people feel valued and supported, they thrive, and when they thrive, they provide outstanding care. Alina’s achievement and the Best Workplace Performance Award demonstrate the strength of this approach.
- Care Chef of the Year – Jerrin Thomas, TLC Cooperscroft, finalist
- Catering Manager Award – Ravi Tyagi, TLC Cambridge Manor, finalist
Our chefs and wider hospitality and catering teams continue to excel, making mealtimes a central and joyful part of life in our homes. Their work shows how every role contributes to the wellbeing of residents and to the quality of our service.
Organisational Achievements at TLC Care
- Achieved Hospitality Assured World-Class status once again
- TLC Care holds BSI ISO9001
- TLC Care holds BSI ISO14001
- Successful ISO9001 mid-year review
- Successful Investors in People mid-year review, as we work to maintain our Platinum accreditation
A year of exceptional achievement
These achievements further demonstrate our commitment to excellence and our belief that investing in people leads to outstanding service.
This year’s awards reflect not only individual success but the strength of a community living our values of Truth, Love and Compassion. Their passion, expertise and commitment make our homes places where residents feel supported, respected and truly cared for.
We are incredibly proud of all our winners, finalists and nominees. Well done to all!
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