TLC Care has a portfolio of eight homes, of which six homes were Hospitality Assured accredited in May 2020. Three of these homes achieved ‘Premier Status’ and were awarded Best and Highest Scoring Newcomer and Most Improved Score.
As of June 2021, the entire TLC Care portfolio achieved ‘World Class Status’ at their first ever group wide assessment in demonstrating recognition of our TLC’s family outstanding hospitality services which make a difference to the lives of our residents every day. TLC Care values its one team approach, reflecting the values of truth, love, and compassion to those within the TLC family and surrounding communities. Having this prestigious status will enable the team to continue evolving the exceptional care quality and delivery and ensure that the residents and their loved ones continue to receive a holistic and blended approach to hospitality services across our portfolio.
About Hospitality Assured
Paavan Popat, CEO of TLC Care commented: “We have been on our journey to Premier Status with Hospitality Assured for some time now. Having focused on our continuous improvement across all homes, during unprecedented difficult times, we are extremely proud to have been awarded Hospitality Assured World Class Status across all of our homes. Our teams in each home and Support Office work together to ensure a positive experience is received by all of our residents in every aspect of care and hospitality. Our values of Truth, Love and Compassion are lived and breathed every single day, by every single team member within the TLC Family. We are always striving to improve ourselves in every way and will continue to do so.”
Hospitality Assured is the quality standard created by the Institute of Hospitality for customer facing businesses. The quality assurance body supports organisations to adapt their operations to reflect the perspective of the customer and continually improve that mindset. The Hospitality Assured accreditation is based on a nine- step framework to measure service quality and benchmark.
Overjoyed with the exceptional accreditation status, the Support Office Team arrived at a respective TLC home on the morning of 5th July to share the wonderful news in person. The teams were overjoyed and gifted a token of appreciation to thank them for continually going over and above to make a positive difference to the lives of our residents, families, and one another. Through working together as one team our homes and Support Office showcased how their contribution to hospitality services enhances, enables, and offers fulfilment through dedication, passion, processes, and meaningful action plans.
It is this sense of pride, commitment and compassion which has driven TLC Care to ‘World Class’ status.
Congratulations to the TLC family!
Lorna Badrick, COO, commented: “It has been an absolute please to take the lead on the TLC Hospitality Assured journey to World Class status – working as one team, living our values of truth, love and compassion we showcased how outstanding our hospitality services are for our residents.
At TLC Care our people really are at the heart of all we do and our passionate, dedicated and committed team members go over and above every day to make a life to our residents. We believe in providing all our residents with fulfilling and meaningful opportunities and our approach to hospitality is inclusive, enabling and enriching. We are incredibly proud of our achievements and to be rated world class is a phenomenal achievement that each and every single team member has contributed to. I couldn’t be prouder of our TLC Family”.
NOTES TO EDITORS:
For additional information in relation to TLC Care Marketing, please contact: Sym Jaj, Digital Marketing and Communications Manager TLC Care on 0208 863 4637 \ [email protected]
About TLC Care
TLC Care takes pride in enriching our communities by delivering outstanding care and supporting the residents in our care to live enjoyable and fulfilled lives by offering an enhanced well-being programme in sociable, homely environments. Through our one-team approach, the TLC family lead each day with our values of truth, love, and compassion as we demonstrate meaningful interactions with our residents and provide unparalleled expert care. Delivering services from respite care to end of life support; each of our residents are the heart of our family. To view our care home portfolio, please visit www.tlccare.co.uk