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Candlewood
House
care home

Candlewood House is our brand new care home near Hampstead, North London - making it easy to reach all parts of the busy city. The high standard of care provided in our thoughtfully designed home is provided by experienced care teams, who, alongside their expertise use innovative technology. On top of the care, we offer many amenities, such as a sensory room, library and bookshop, to engage every resident. Candlewood House regularly organises events and activities to provide you or your loved ones with stimulating pastimes in the comfort of a safe environment. Near the area of Hampstead, our care home services focus on going above and beyond to create a positive and luxurious experience for our residents and their families. The respite and nursing care we offer helps our residents lead their lives with independence and comfort.

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Meet the team

Xiao Williams

Home Manager, Candlewood House Care Home

I first studied advanced nursing in China during the 1980s. Over the years, I have expanded my career across different countries, from the Middle East to eventually settling in the UK. After successfully completing the NMC Overseas Adaptation Programme, I have been dedicated to Intensive Care Nursing within the NHS Trust since 2006. Throughout my career, I have always maintained an unwavering passion for clinical service improvement and delivering excellent treatment and care for those who are in need most. This led me to pursue an MSc in Quality and Safety in Healthcare at Imperial College London in 2010 and later an MBA at Cranfield University School of Management to consolidate my business acumen and leadership skills in 2013.

Coming from a medical family background, I have always carried a deep sense of compassion. My professional journey took a turn, from acute care to Clinical Governance then the Elderly Care. At Candlewood House Care Home, I am excited to develop and support our team to provide the best possible care to our residents. Our overarching passion is to enrich the lives of our residents, team members and the local communities we serve.

Rona Ponto

Care Services Manager

Making a positive impact to the lives of our residents is my goal. I am passionate about delivering high-standard person-centred care and promoting independence by empowering others.


I look forward to building relationships with residents, families, team members and the wider community.

Jade Smith

Hotel Services Manager

I have always worked in the healthcare industry and have over 10 years of experience. I joined TLC in May 2021 as the head chef in our sister home, Camberley Manor. During this time, I worked extremely hard to create an exceptional dining room experience for our residents, from providing meals three times a day, and delicious snacks and working closely with the unit managers to ensure the correct nutrition and hydration given.

I have been recognised as the Southeast care chef of the Year, winning two awards, one being with the NACC and the other being The Great British Care Awards.

My TLC journey has now led me to become the Hotel service Manager at Candlewood House, after showing I can create an Outstanding experience in the catering department, my mission is to continue my hard work by supporting the services departments to give outstanding experience across the whole home and exceed our resident’s expectations every day.

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Activities

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News

TLC Care are delighted to be the first care home provider in the UK to partner with TympaHealth

24 Feb 2022

With aging populations and fewer GPs offering wax removal, ear and hearing health services are in high demand, and patients need new ways to access healthcare.TympaHealth is the world’s first all-in-one hearing health assessment system. TympaHealth partnered with TLC Care, a luxury care ho…
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Make a bear better campaign

6 Nov 2021

Calling all unwanted teddy bears, Cherry Hinton care home are running a make a bear better campaign to donate unwanted teddy bears with all proceeds going to COPE….
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TLC Care Wins Two Great British Care Awards

2 Aug 2021

Last week Thursday at The Hilton, Bankside, the TLC Care team attended the awards night for the Great British Care Awards which were postponed for 2020. 22 team members were shortlisted from across the TLC Care portfolio, creating a wonderfully positive stir within the family. In anticipation …
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Oaks Nursery Reunited with Cherry Hinton for a Teddy Bears Picnic

9 Jul 2021

The children of Oaks Nursery joined residents of Cherry Hinton Care Home, Cambridge for a picnic in the garden. The nursery often visited residents before lockdown in March 2020 and this celebration marked the first visit back into the home. Organised by Community Development Manager, Amber Christou…
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Visiting Your Loved One & Trips Out of the Home – COVID Update

8 Jul 2021

It is with great excitement that with vaccinations ever increasing and our meticulous risk mitigation, that we are nearing the end of lockdown measures in July.Trips Out of the HomeEach home can now facilitate more visits out of the home for residents without the need for isolating on thei…
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TLC Care launches ‘Blue Light Tuesdays’ initiative for healthcare professionals and key workers

7 Jul 2021

TLC’s Blue Light Tuesdays launched during an imperative week to the Social Care industry – Care Home Open Week. Blue Light Tuesday is a day long event, aimed at all healthcare professionals and front line workers who are welcome visit any of our eight TLC homes for a treat and beverage.Aimed…
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Xiao Williams Home manager

Hello and thank you for visiting our website! If you would like to arrange a tour of our home, please get in touch with me.

Xiao Williams
Home Manager

Call now:

020 3893 2929

Welcoming new residents at our care home near Hampstead

Candlewood House is a luxury care home located in the nearby area of affluent Hampstead. The location of our care home makes it easy to reach from anywhere in London, be it by car or well-established public transport. Our care teams strive to provide the best standard of care to our residents, making a positive difference to their health and overall well-being. This reflects in the high scores from Care Quality Commission, which rates our home regularly.

On top of the high-quality care and our experienced personnel, who are available 24/7, we also offer a variety of in-house amenities, regularly organised events and activities. All of these are tailored to suit the well-being and interests of our residents, who are always invited to partake in them. This way we make sure everyone feels included and like a part of the warm community of our Hampstead home. We try our best to help our residents experience fun things and enjoy their life on a daily basis, all while providing them with outstanding care.

Hampstead care home Candlewood House
Candlewood House Hampstead care home for the elderly

What makes Candlewood House care home unique?

We take great pride in the strong local community we have built in our Hampstead home. We welcome individuals from multiple religions and have held a variety of religious events, ensuring residents get to enjoy high holy days and religious festivals. Our welcoming carers always encourage residents to stay active and engaged by taking part in the many activities, tailored to suit their interests. For anyone who prefers spending time in some peace and quiet, our beautifully landscaped gardens provide many tranquil areas to enjoy nature and sunshine.

Candlewood House offers residents a variety of luxury well-being and entertainment facilities, such as en-suite wet rooms, in-house fine dining, a cinema room, a beauty salon and more. Shared amenities, such as our beautifully decorated dining area make it easy for our residents to socialise with others while enjoying nutritious and tasty meals.

Our Care Services

  • Nursing care in Candlewood House is provided by our dedicated team of registered nurses, who strive to get to know each resident and tailor individual care plans, thus improving their well-being.
  • Residential care in Candlewood House allows residents to live life with independence and helps them build their own routines while providing 24/7 access to professional care.
  • Dementia care helps make our residents’ lives more independent, as well as get them engaged socially, physically and mentally. The care we provide is highly tailored and based on the individual’s dementia diagnosis and needs.
  • Respite care we provide aids anyone recovering from recent injuries or living with physical disabilities. During your respite period at Candlewood House, you will be able to enjoy all of our luxury facilities.
Candlewood House near Hampstead
Residential care near Hampstead, Candlewood House

A safe and comfortable environment for the elderly

At Candlewood House, we understand how difficult it can be for seniors to continue with their daily routines safely. Assisted living helps residents of older age live with more independence, as well as support their daily habits, all while having access to 24/7 care in a protected environment. By involving our residents in different activities and events we let them rediscover their interests and passions. We encourage everyone living in our care home to socialise, thus making it easy to meet like-minded individuals and feel like a valued part of our Hampstead community.

Our care teams value compassion and are dedicated to always providing professional care with dignity.

What is the difference between residential and nursing care?

Choosing a care home for your loved one can be a difficult and daunting task, especially when trying to make a choice between residential and nursing care. Although both of them are similar in some ways, they do have some key differences:

  • Nursing care is the ideal choice for residents with physical disabilities and any complex medical needs, as nursing care is provided by teams of qualified nurses.
  • Residential care is perfect for elderly residents, who wish to live surrounded by a warm community and have the ability to continue with their routines independently, all while receiving 24/7 care and support.

Our care home near Hampstead offers both nursing and residential care, allowing your loved one to receive personal care and support depending on their needs. Alongside the outstanding level of care, we also provide residents with a plethora of regular events and activities, which stimulate them mentally and physically.

At TLC Care, we understand how difficult it may be to make the right decision for your loved one. That’s why our warm and highly skilled teams are always happy to provide any guidance, helping you find the perfect level of residential or nursing care.

Benefits of dementia care

  • Care and professional teams available 24/7.
  • Stimulating activities to engage residents living with dementia.
  • Accessible premises and facilities make it easy for them to stay independent in a safe environment.
  • Allows the residents to socialise, meet new people and become a part of our warm care home community.
  • Provides you with peace of mind about your loved one’s safety and well-being.

Facilities and Accommodation

The Candlewood House Team

Jordan Pereira

Jordan Pereira

I have been working in care homes since 2012 when I joined a large care group as a Registered General Nurse. I have since held several positions within the private and public healthcare sectors, including Hospital Clinical Bed & Site Manager, Regional Support Manager and Home Manager for a large care home provider and, recently, as the Registered Manager for a luxury care home and retirement community operator.


Throughout my career I have had the opportunity to complete a PgCert in Diabetes with the Ulster University and a MSc in Management and Leadership in Health and Social Care with the University of Cumbria.


As a values-driven Home Manager, embedding TLC’s values of Truth, Lovel and Compassion are very important to me. A positive culture, embedded values and shared purpose are key components of our everyday life here at Candlewood House. I am delighted to be part of the TLC Care Family and to be leading a highly experienced and motivated team at Candlewood House.


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How to find us

Care Services

Residential care
Residential care

Life at our homes offers friendly and fulfilling interactions with our residents and team members every day. You can live your life independently in a luxury setting with first class facilities, while being part of TLC Care’s warm and welcoming family environment.

Life at our homes offers friendly and fulfilling interactions with our residents and team members every day. You can live your life independently in a luxury setting with first class facilities, while being part of TLC Care’s warm and welcoming family environment.

Nursing care
Nursing care

Our nursing teams are here to support and care for you 24 hours a day. After developing a tailored care plan with you, our qualified nurses and carers will provide you with ongoing visibility over all the support your loved one will receive.

Our nursing teams are here to support and care for you 24 hours a day. After developing a tailored care plan with you, our qualified nurses and carers will provide you with ongoing visibility over all the support your loved one will receive.

Dementia care
Dementia care

At TLC Care we focus on building personal relationships that enable independence and creativity. Our holistic approach includes specifically-designed facilities, tailored wellbeing programmes, life story work and engagement with specialist dementia care organisations.

At TLC Care we focus on building personal relationships that enable independence and creativity. Our holistic approach includes specifically-designed facilities, tailored wellbeing programmes, life story work and engagement with specialist dementia care organisations.

Respite care
Respite care

Whether you are considering a new chapter of your life in a care home, looking for support while you recuperate or would like a break from caring for a loved one, TLC Care can provide the respite care you deserve.

Whether you are considering a new chapter of your life in a care home, looking for support while you recuperate or would like a break from caring for a loved one, TLC Care can provide the respite care you deserve.

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