The concerns and needs of our residents and their family members are at the centre of everything we do. We cherish the positive comments we receive from them. They provide us with encouragement and confidence to keep striving for the best. Here are a few examples of the many acknowledgements we have received across TLC homes:

‘Since Mum’s been at the home her health has improved. She is kept more active than previously and now participates in activities and outings, which she did not before. Her appearance and hygiene has improved. She is more communicative and happier and has an activities coordinator, which has been very good for her.’

‘I feel my Mother is very well looked after at the home and she has been there for over three years. I have nothing but good things to say about this home and would definitely recommend it.’

‘I would thoroughly recommend the home, my family and I have always been made welcome.’

‘In the circumstances I feel my husband couldn’t be better cared for. The staff are exceptional – so friendly and nothing is too much trouble. I can relax knowing he is so well cared for.’