The concerns and needs of our residents and their family members are at the centre of everything we do. We cherish the positive comments we receive from them.
They provide us with encouragement and confidence to keep striving for the best. Here are a few examples of the many acknowledgements we have received at Carlton Court:
“My friend aged 84 was taken to Carlton Court Care Home in November 2016 owing to her dementia as she was unable to look after herself. I went and still do visit her once a week. I must say that I was so impressed by the staff and management showing their care professionalism at all times.”
“The best way to describe care home experiences is probably when things go wrong. As they do in plenty if instances, but we can confidently say Carlton home staff, nurses and managers all react positively to resolve arising problems or issues relating to medication, personal care and the well being of all residents come first. Their happiness and comfort is paramount. The great matters of Health and Safety are taken very seriously as well as a positive complaints procedure. On the whole the one-to-one staff are proactive, extremely well trained and communicate with families and residents professionally. Without a doubt based on our experiences we would recommend Carlton Court to everyone”
“I love the staff, they are very caring”
“I was invited to view the work done at Carlton Court, by your Community Development Manager. It was plainly obvious that the manager, within her telephone manner, has a very professional attitude and approach with regards to quality of care for the elderly. That was very heartening to see. The premises are obviously well designed to suit purpose, function and organisation, looks well in keeping with high professional standards. This is predicated by the fact the place was being repainted when it so obviously did not require redecorating. That spoke volumes!!”
“Carlton court is the most amazing place, it really is a home from home. The whole atmosphere is so kind and caring. I visit on a daily basis and I have only good things to say about the place. All the staff are really kind and if I ever had to go into a care home I just hope it would Carlton Court. The management are very approachable and go the extra mile to make sure the residents needs are met. Nothing is too much trouble for them.”
“Carlton Court Care Home in Barnet has some wonderful staff who looked after my Father in his last days with great care, always respectful of him and his needs. The home was clean, the food was excellent and the nursing and other staff wonderful not only to my Father but so kind to both myself and my brother. Thank you to a nurse who looked after my Father and the other nursing and care staff. Also, the administrator at the care home was extremely helpful and helped us enormously. Thank you to all of you.
I would definitely recommend this care home to anyone who wants a clean, well-organised, caring place run like a home-from-home with kind, friendly and very professional staff. Perfect for elderly people who can no longer care for themselves.
Thank you to all the staff there. Susanne N (Daughter of Resident)
“My wife has been well cared for. The arrangements for our recent marriage for ourselves and our guests were excellent. ”
Geoffrey A (Husband of Resident)
“Upon a brilliant introduction, we decided to admit my father to Carlton Court Care Home. Upon arrival, the staff were very welcoming, management were present and made sure my father and family were taken care of. They were very sensitive and attentive and gave comfort and advice to my mother and I. The care team and nurses are excellent. Most are energetic and emit positivity towards the patients, I feel that my father is receiving excellent care and his needs are being met. ”
Keimi O (Daughter of Resident)
“My mother moved to Carlton Court three weeks ago and we are happy with our choice.
The staff are friendly, caring and professional and they make an effort to get to know her preferences.
She is enjoying the food and we appreciate the open and flexible approach to family visits.
S W (Daughter of Resident)
“My mother has been in Carlton Court for two years and this is the second home my mum has been in. I find Carlton Court to be an extremely good care home as my mum lives with dementia. I find the staff extremely kind and helpful and feel the staff are friendly and approachable and above all caring. The management team are approachable and caring. I would recommend this care home to anyone. ”
Enzo C (Son of Resident)
“Kind and caring staff. Always willing to help and accommodate. ”
A F (Son of Resident)