The concerns and needs of our residents and their family members are at the centre of everything we do. We cherish the positive comments we receive from them.
They provide us with encouragement and confidence to keep striving for the best. Here are a few examples of the many acknowledgements we have received at Cambridge Manor:
“What a wonderful first experience of going to a care home. The staff are all wonderful helpful and professional. Home manager lovely and made us feel relaxed and secure on arrival. Full complement of support staff a services manager who look after nothing to much trouble for him. Entertainments team are great and wonderful carers and nurses giving wonderful care. Currently having full refurbishment with furniture I would love at my home.”
“Can’t recommend this care home enough. From the moment I came to view I was made to feel welcome by professional caring staff, from the home manager, hotels manager, activities ladies and care staff. This excellent service continued throughout time here and would recommend these guys and the home to anyone.”
“Superb carers, great rooms, lovely food. Thoroughly recommended.”
“Mum had always said she would never leave her home but one day she said she thought she might like to look. I dropped in unannounced, they showed us a typical room and then introduced me to the manager. A ‘quick visit’ turned into a long interview about mums needs. We took mum to have a look and she was thrilled and excited at the prospect of moving in! She kept enquiring when she was going to be able to go in. Since moving in, mums care has been first rate, nothing is too much trouble. I have had regular phone calls regarding mums health. She is so much happier and has settled in so well. Shortly after moving in, I was phoned as mum deteriorated rapidly overnight. When I arrived the staff were totally professional. Once mum was discharged from hospital, the staff have been so thorough in keeping a close eye on her health and well being. The staff are friendly, happy and always available to talk to us. I wouldn’t have my mother live anywhere else now, she really is so happy to be at Cambridge Manor.”
“We had to find a care home at very short notice when the hospital discharged dad just before Christmas. We are delighted with the welcome we were all given and by the care given since then. All the staff we have met are professional, friendly and very supportive. The building is very clean and welcoming. The food choices are amazing. Everything about the home is exactly what we would have wished and we are so grateful to have found such an amazing place in very difficult circumstances.”
“Very friendly, helpful, professional staff, manager, kitchen staff, carers, nurses, auxiliary staff. All this makes for a smooth running of this large care home. Activities and entertainment good. There is a good ambiance as you enter. The care managers and reception staff are very welcoming.”
“I have been visiting my best friend at this home for 7 months now and can’t recommend it highly enough. All the staff without fail are always pleasant and helpful and also look smart, something I find lacking whilst visiting another friend locally in a different home. The home is clean welcoming and my good friend only ever has nice things to say about it and everyone here. Hopefully I will never need the services of a care home but if I do I would be happy to come here.”
“Very friendly professional staff who care for the residents, showing patience and concern. ”
Thomas H (Nephew of Resident)
“The carer on the second floor is extremely kind and helpful”
B D (Son-in-law of Resident)
“A very pleasant clean and bright building with friendly staff and atmosphere. The facilities and food are excellent not only for residents but for visitors. Staff take any concerns from relatives very seriously and acted quickly and explained any actions where required. ”
J F (Niece of Resident)
“The care of my father is excellent. Very friendly staff, always willing to go the extra mile. Highly recommended. ”
D A (Daughter of Resident)
“This is an excellent care home and I would recommend it to others.
The staff are friendly and helpful and I know my uncle is receiving the best possible care.
Barbara H (Niece of Resident)
“I am very happy with my 94-year-old mother’s stay at Cambridge Manor. The environment is friendly and warm and my mother is well cared for. The nursing staff and carers provide a safe and cosy retreat where every consideration for my mother’s needs is catered for with attention and a smile. ”
Annie M (Daughter of Resident)
“Cambridge Manor, what an incredible team. Very helpful, very human hearted it’s the most exceptional nursing care and supporting team that make the difference. It’s been an honour to have the opportunity of having my father with you.
Warm and inviting home with high-quality care and excellent food and dining.
Dedicated staff, thank you very much indeed. Amazing crew and nursing team. All incredible people. ”
Genoveffa S (Daughter of Resident)